Offering Exceptional Guest Experiences
Hotels, spas, salons and resorts all live and die based on recommendations, word-of-mouth and online reviews.
It should be no surprise that the number one reason that customers make such a recommendation is because they
"...had a better than expected customer experience." -J.D. Power
J.D. Power, continues, "If hotels really want to build loyalty and delight their customers with stand-out lodging experiences, they need to focus on the bed." High-end sheets, pillow cases, and towels that are clean and properly washed add to the luxurious experience.
Oh, the Irony!
Research shows that customers expect a comfortable and clean guest experience.
But it's also one of the industry's biggest challenges!
Learn more about how Country Linen Service can help lodging, spas, and salons offer an exceptional guest service.